These terms govern your use of FoundWall's website and mobile app. They describe what the service does, what we ask of you as a user, and the boundaries of what FoundWall can promise. Read them alongside our Privacy Policy and Safety Rules, which these terms incorporate by reference.
1. Acceptance of these terms
By creating an account, publishing an incident, messaging another user, or otherwise using FoundWall, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use the service.
FoundWall is operated by INNOVA CONSULT LTD., a Canadian federal corporation (Corporations Canada corporation no. 1522612-1, extra-provincially registered in Ontario) with its registered address at 380-2164 Montreal Road, Unit 5, Ottawa, Ontario K1J 1G4, Canada — referred to here as "FoundWall," "we," "us" or "our."
2. What FoundWall is — and is not
FoundWall is a community platform that lets people report lost, stolen and found pets and property, search public reports, and exchange recovery information privately with other users. Automated monitoring of resale listings is a planned feature that is not part of the service today; Section 7 sets out how any future match would be framed. FoundWall is a tool for exchanging information about recovery, not a law-enforcement service, not a debt-collection or bounty service, and not a legal or insurance advisor.
FoundWall does not confront sellers, arrange in-person handoffs, verify anyone's identity, or make a determination that any specific person committed a crime. Any resemblance a match surfaces is information for you to evaluate — see Section 7.
3. Eligibility
You must be at least 13 years old to use FoundWall, and you must be able to form a binding agreement (or have a parent or guardian's consent where the law requires it). You must also provide accurate account information and comply with applicable law when using the service, including law governing what you may lawfully publish about another person.
4. Your account
You're responsible for the activity on your account and for keeping your credentials secure. Tell us promptly if you believe your account has been compromised. We may require verification steps before certain actions, and we may suspend an account that appears compromised while we investigate.
5. Acceptable use
Our full expectations live in Safety Rules, and they're part of these terms. In short, you agree not to:
Confront, threaten, harass, dox, or attempt to publicly shame anyone based on information you find or receive through FoundWall
Publish someone else's home address, full serial or microchip number, police occurrence number, or other private identifying information
Impersonate another person or misrepresent your relationship to an incident
Post false, misleading, or fraudulent reports
Solicit or send money, gift cards, cryptocurrency, or verification codes as a condition of "returning" property
Attempt to bypass another user's block, or circumvent moderation or rate limits
Scrape, harvest, or reuse other users' public or private data outside the product's intended use
Use the service for anything unlawful, including publishing content that defames or unlawfully identifies another person as a criminal suspect
Violating these rules may result in content removal, account suspension, or termination, as described in Sections 8 and 12.
6. Your content and our licence to it
You keep ownership of the descriptions, photos and other content you publish to a public incident. By publishing it, you grant FoundWall a licence to host, display, and distribute that content as part of operating the service — for example, showing it on the public board and in search results.
Understand that content you publish to a public incident is genuinely public: it can be viewed, indexed by search engines, and copied by third parties once it's live, the same as any other public web page. Private fields — exact location, private notes, hidden verification characteristics, proof documents, serial/microchip numbers — are not published unless you separately choose to release them (for example, to police). We show you a public preview before anything goes live so you can see exactly what will and won't be public.
You're responsible for having the right to post what you post, and for not including private information about other people without a lawful basis to do so.
7. Resale-listing matches are not accusations
If and when FoundWall's resale watch surfaces a listing that resembles your reported item, that surface will be framed as a possibility, with the specific reasons it fired — never as a factual finding that the seller possesses stolen property. FoundWall does not contact sellers on your behalf and does not publish "suspect" identities, thief profiles, or public blacklists. Reports of a suspected listing or person stay inside the private case/moderation workflow, not on the public board.
If a match looks credible, our guidance — and these terms — ask you to take the evidence to police rather than arrange a confrontation yourself. See Safety Rules.
8. Moderation and enforcement
We may review, hide, or remove content, and suspend or terminate accounts, that we determine violate these terms, our Safety Rules, or applicable law — including harassment, doxxing, defamatory accusation, scam activity, or repeated abuse of another user's block. Staff access to private account data for moderation purposes is purpose-limited, logged, and requires elevated authentication.
FoundWall has zero tolerance for objectionable content and for abusive users. Objectionable content means anything sexually explicit, violent, hateful, harassing, defamatory, or otherwise designed to degrade another person, in a public incident or in a private conversation.
Every public incident and every conversation carries a report control, and every report reaches a private moderation queue. We review reports of objectionable content and act on them within 24 hours of receiving them: offending content is removed, and the account behind it is suspended or terminated. Blocking someone takes effect immediately and stops them contacting you again, whether or not we have finished reviewing your report.
9. Fees
FoundWall is free. There are no paid features, no subscriptions, and no billing today — reporting a lost, stolen or found item, searching, messaging, and every other current feature cost nothing. If we ever introduce a paid feature, it will come with its own clearly stated terms, pricing and refund policy before you can be charged anything, and nothing you use for free today will start billing you silently.
10. Disclaimers
FoundWall is provided "as is," without warranty of any kind, to the fullest extent permitted by law. We do not guarantee that any lost or stolen item will be recovered, that a resale-listing match is accurate, that another user's report is truthful, or that the service will be uninterrupted or error-free. You use in-person recovery arrangements, information exchanged through the platform, and any resale-listing match entirely at your own judgement and risk — FoundWall is not a substitute for contacting police.
11. Limitation of liability
To the fullest extent permitted by law, FoundWall and its operators are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including harm arising from another user's conduct, a false or inaccurate report, or a decision you made based on a resale-listing match. Nothing in these terms limits liability that cannot lawfully be limited. Disputes under these terms are resolved in the courts of Ontario, as described in Section 13.
12. Termination
You may stop using FoundWall and request account deletion at any time through the in-app Privacy Centre at /settings/privacy, described further in our Privacy Policy. We may suspend or terminate your account for violating these terms, our Safety Rules, or applicable law, or to comply with a legal obligation. Sections of these terms that by their nature should survive termination — including content-licence scope for already-public content, disclaimers, and limitation of liability — continue to apply.
13. Governing law
FoundWall operates Canada-wide and is built to a national privacy baseline drawing on federal PIPEDA, Alberta's PIPA, British Columbia's PIPA, and Quebec's private-sector privacy law as amended by the Law 25 reforms. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, and any dispute under these terms is resolved in the courts of Ontario. Nothing in this section takes away consumer or privacy rights the law of your own province gives you and does not allow to be waived.
14. Changes to these terms
We may update these terms as the product changes — for example, if a paid feature is ever introduced with its own billing terms, or when a new capability like automated matching moves from planned to live. We'll update the "Last updated" date above when we do, and for material changes we'll look for a more visible way to flag it than a date change alone.
15. Contact
Questions about these terms can be sent to support@foundwall.com, or by mail to INNOVA CONSULT LTD., 380-2164 Montreal Road, Unit 5, Ottawa, Ontario K1J 1G4, Canada.